FAQs

1. What is Clozuri?
Clozuri is a Swiss-based clothing brand offering high-quality, stylish clothing for women. We focus on creating versatile, trendy pieces that combine comfort and elegance, perfect for all occasions – whether it’s casual wear or something special for a night out.

2. Do you offer delivery within Switzerland?
Yes! We deliver to all locations within Switzerland. Enjoy fast, reliable shipping with free delivery on all orders within the country.

3. How long does it take for my order to arrive?
We aim to process and ship all orders within 1-2 business days. Once your order is shipped, delivery typically takes:

Standard Shipping: 3-7 business days.

Please note that delivery times may vary based on location and external factors like weather or customs.

4. Do you offer free shipping within Switzerland?
Yes, we offer free shipping on all orders within Switzerland, whether you’re ordering one item or several. There are no hidden costs!

5. Can I track my order?
Absolutely! Once your order is shipped, you will receive a tracking number via email. You can use this to track your order on the carrier’s website (such as Swiss Post or DHL).

6. Can I cancel or modify my order?
If you need to cancel or modify your order, please contact us at support@clozuri.com within 24 hours of placing the order. After your order is processed and shipped, it cannot be canceled, but you can refer to our Return & Refund Policy if necessary.

7. What should I do if my order is delayed?
If your order hasn’t arrived by the expected delivery date, please check the tracking number we sent you via email. If there’s a delay with the carrier, you can contact them directly. If you still need assistance, reach out to us at support@clozuri.com, and we’ll help resolve the issue.

8. What happens if my order arrives damaged?
If your order arrives damaged, please contact us immediately at support@clozuri.com. Please include photos of the damaged items so we can assist you with an exchange or refund as quickly as possible.

9. Can I return or exchange items?
Yes, we accept returns and exchanges within 14 days of receiving your order. The items must be unworn, unwashed, and in their original condition with tags attached. To initiate a return or exchange, please email us at support@clozuri.com. For full details, please refer to our Return & Refund Policy.

10. Do you offer gift cards?
Currently, we do not offer gift cards, but we are working on adding this option in the future. Stay tuned for updates!

11. How do I contact Clozuri?
You can contact us at support@clozuri.com for any inquiries, concerns, or order issues. Alternatively, you can use the contact form on our website. We’re here to help and respond as quickly as possible.

12. Is it safe to shop on your website?
Yes! We use SSL encryption to protect your personal and payment information. Your privacy and security are very important to us, and we ensure that every transaction on our website is safe and secure.

13. Can I change my shipping address after placing an order?
If you need to change your shipping address, please contact us immediately at support@clozuri.com or call us at +41 44 999 70 00 within 24 hours of placing your order. Once your order is processed and shipped, we won’t be able to change the address.

14. Do you have a physical store?
Currently, Clozuri operates exclusively online, allowing us to offer a wide variety of stylish clothing without the overhead of a physical store. We’re focused on providing the best online shopping experience and hope to expand in the future!

15. Do you have any promotions or discounts?
Yes, we periodically offer promotions, discounts, and special offers. To stay updated on the latest deals, sign up for our newsletter or follow us on social media!

16. Are the clothes true to size?
We provide a detailed size chart on every product page to help you find your perfect fit. If you're unsure about sizing, please don’t hesitate to contact us at support@clozuri.com, and we'll assist you with any questions!

CONTACT INFORMATION:

Trade name: Clozuri

Phone number:+41 44 999 70 00

Email: support@clozuri.com

Physical address: Stockerstrasse 54, 8002 Zürich, Switzerland.