Shipping Policy

At Clozuri, your trusted destination for stylish and comfortable T-shirts in the Switzerland, we are committed to delivering your essentials promptly, securely, and with care, always with no hidden fees.

📦 Shipping Coverage

We currently ship exclusively within the Switzerland.
Each T-shirt is carefully packed to ensure it arrives in perfect condition.

🕕 Order Cut-Off Time

  • Cut-off time for processing orders: 6:00 PM (CET)

  • Orders placed after this time will be processed the next business day.

🚚 Delivery Timeline

  • Handling Time: 1–3 business days (Monday to Friday)

  • Transit Time: 7–12 business days (Monday to Friday)

  • Total Estimated Delivery Time: 8-15 business days (processing + shipping).

Note: Delivery estimates begin from the shipment date, not the order date. Delays may occur due to incorrect addresses, national holidays, customs, or other unexpected events.

💸 Shipping Costs

  • Free standard shipping on all T-shirt orders within the Switzerland

  • No hidden fees or surprise charges — full transparency

Tax Information

All product prices listed on our website are inclusive of Switzerland GST. Customers in Switzerland do not need to pay any additional taxes, customs duties, or handling fees upon delivery.

📦 Delivery Methods

Your T-shirt orders will be delivered through reliable carriers such as:

  • PostNL

  • DHL

  • UPS

  • FedEx

Note: Orders are not processed or shipped on weekends or Dutch public holidays.

🔍 Tracking & Confirmation

Once your order is shipped, you’ll receive an email with a tracking number (activated within 24 hours) that allows you to monitor your delivery.

📅 Business Days

Our team operates from Monday to Friday, excluding Dutch public holidays.

📭 Lost or Delayed T-Shirt Orders

If your order hasn’t arrived within the expected timeframe:

  1. Check tracking info via the courier.

  2. Still an issue? Contact us:
    📧 support@clozuri.com

❗ Incorrect Shipping Address

If you submitted the wrong address:

  • Your parcel may be returned to the sender

  • You will be responsible for any re-shipping fees

Contact us ASAP for help:
📧 support@clozuri.com

🔄 Changing Your Address

To change your delivery address (within 24 hours of the order):

After your order has shipped, the address cannot be changed.

❌ Order Cancellations

Want to cancel your T-shirt order?

  • Contact us within 24 hours of purchase confirmation

  • Once shipped, cancellation isn’t possible, but you can return it as per our Return Policy

📸 Damaged or Faulty T-Shirts

If your T-shirt arrives damaged or defective:

  1. Take clear photos of the issue

  2. Please email us immediately at support@clozuri.com

We’ll resolve it with a free exchange or refund, whichever you prefer.

Contact Information:

Clozuri
Physical address: Frauentalstrasse 3, 6332 Hagendorn, Switzerland

📧 Email: support@clozuri.com
📞 Phone: +41 41 784 84 85
Company VAT number: CHE103215247
Cham / Reg.-Nr.: CH-170.3.001.936-6

Business Hours
🕒 Monday to Friday: 09:00 – 17:00 (CET / UTC+1)
Closed on weekends and public holidays

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